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Privacy Policy

How Remodel Pro Colorado collects, uses, and protects your information.

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How We Handle Your Data

This Privacy Policy explains what information Remodel Pro Colorado collects when you visit this website, how that information is used, and what controls you have over it. By using this site, you consent to the practices described below.

Our website is hosted on servers located in Germany, operated by Hetzner Online GmbH. Hetzner adheres to the EU/US Privacy Shield framework, which means your data is stored in a secure, GDPR-compliant environment. For full details, see the Hetzner Data Privacy Policy.

If you have questions about this policy or want to request changes to your personal data, reach out to us directly at remodelprocolorado@gmail.com or call (720) 819-5919.

Data We Collect

If you register on this website, we store your chosen username, email address, and any additional personal information you add to your user profile. You can view, edit, or delete your personal information at any time, with the exception of your username. Website administrators can also view and edit this information. To access product support, you must have one or more valid purchases associated with your account. The data tied to your purchase is used to verify eligibility and provide assistance. Information submitted through the contact form on this site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US Privacy Shield policy. These submissions are used solely for customer service purposes. They are never used for marketing or shared with third parties. See the Zoho Privacy Policy for details.

Support Tickets and Data Storage

If you have a registered account with a valid support entitlement, you can submit support tickets for assistance. Support form submissions are routed to our third-party ticketing platform, Ticksy. Only the data you explicitly provide is transmitted, and you are asked for consent each time you create a new support ticket. Ticksy adheres to the EU/US Privacy Shield. See the Ticksy Privacy Policy for details. When you submit a support ticket or a comment, its metadata is retained until you request deletion or close your account. At that point we anonymize the data so it no longer identifies you.

Third-Party Tools

Embedded Content and External Services

Pages on this site may include embedded content from other websites. That content behaves exactly as if you had visited those sites directly.

Google Analytics

We use Google Analytics for anonymous, aggregated reporting of site usage. No personally identifiable data is stored. To opt out of Google Analytics tracking across this site, use the Google Analytics Opt-out Browser Add-on.

Facebook Page Plugin

We display a Facebook timeline widget on this site using Facebook's page plugin. Facebook has its own cookie and privacy policies over which we have no control. No cookies from Facebook are installed and your IP is not sent to a Facebook server until you explicitly consent to it. See the Facebook Privacy Policy for details.

Twitter API

We use the Twitter API to display our tweets timeline on this site. Twitter has its own cookie and privacy policies over which we have no control. No cookies from Twitter are installed and your IP is not sent to a Twitter server until you explicitly consent to it.

YouTube Videos

We embed YouTube videos on this site. YouTube has its own cookie and privacy policies over which we have no control. No cookies from YouTube are installed and your IP is not sent to a YouTube server until you explicitly consent to it. See the YouTube Privacy Policy for details.

Cookies

This site uses cookies, small text files placed on your device that help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for functions like shopping carts, and provide anonymized tracking data for analytics purposes. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. We suggest consulting your browser's Help section for guidance on how to do this. The effect on site functionality will vary by browser and by which cookies you disable.

Access and Sharing

Who Has Access to Your Data

Access to your personal data is limited to those who need it to operate or support this site.

System Administrators

Our system administrators have access to account and site data as required to maintain the security and operation of the website.

Support Staff

Our support team may access account information when needed to diagnose a reported issue or provide assistance. Access is limited to what is necessary to resolve your request.

Third-Party Access to Your Data

We do not sell or share your personal information, your email, name, or other identifying details, with third parties for their own use. The only exceptions are partners we must share limited data with in order to deliver the services you expect from us. For the purpose of validating your purchase information and verifying licenses, we transmit relevant purchase data to the applicable platform (such as Envato). That data is used only for verification and is not retained or repurposed by us beyond that transaction.

How We Use Your Personal Data

When we do hold your personal information, it is used only for the following purposes.

Verification and Identification

To confirm your identity during website usage and ensure only authorized users access protected features or support.

Technical Assistance

To provide timely, accurate responses to support requests submitted through your registered account.

Important Notifications

To send updates about significant changes to our services, policies, or features that affect your account.

Security and Integrity

To monitor account activity, prevent fraudulent transactions, and maintain the security of your personal information.

Verification and identification of the user during website usage
Providing technical assistance
Sending updates with important information about news and changes
Checking account activity to prevent fraudulent transactions
Maintaining security over customers' personal information
Customizing the website to make your experience more personal and engaging
Ensuring overall performance and administrative functions run smoothly

How Long We Retain Your Data

If you are not a registered user of this site, we do not retain or have access to any personal information about you. If you are a registered user, your personal data is retained for as long as your account is active. If you request deletion of your account, we will anonymize or remove your personal information from our records. Certain data tied to completed transactions may be retained as required by applicable law.

Security Measures

This site uses the SSL/HTTPS protocol throughout. All communications between your browser and our servers are encrypted, so that personal identifiers, login credentials, and other sensitive data cannot be intercepted in transit. We regularly review our security practices to maintain a reasonable standard of protection for the data we hold.

Your Rights

Your Data Rights

Registered users have the following rights with respect to their personal data.

Right to Access

You may request a copy of the personal information we hold about you at any time by contacting us at remodelprocolorado@gmail.com.

Right to Correction

If any personal information we hold is inaccurate, you have the right to have it corrected. Registered users can update most profile information directly from their account settings.

Right to Deletion

You may request that we delete your personal data. We will honor this request unless we are required by law to retain certain records.

Right to Object

You may object to our processing of your personal data in certain circumstances. Contact us directly and we will respond to your request within a reasonable timeframe.

Third-Party Websites

This site contains links to external websites, including service providers, review platforms, and resource pages referenced within our remodeling services and project content. We are not responsible for the privacy practices of those sites. Once you leave this site via a link, we encourage you to read the privacy policy of any website you visit.

Questions? Reach Out Directly.

Tim answers the phone. If this policy raises a question you can't find the answer to here, call or email, no automated system, no runaround.

Request an estimate Call (720) 819-5919

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Your name, your number and what needs doing. A person from Remodel Pro Colorado gets back to you.

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Text messages and your mobile number

We do not share, sell, rent or trade your mobile phone number or text message consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the messaging provider that delivers our texts, which may use it only for that purpose.

Remodel Pro Colorado texts people who opt in, for example by texting us first or by asking us to text them when they request service. Consent to receive texts is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to any text to opt out. Reply HELP for help, or contact us at (720) 819-5919 or remodelprocolorado@gmail.com. See our terms for the full text messaging terms.